This Privacy Policy (“Policy”) describes the information which LookBeforeBuy (“We”, “Us”, “Our”) collects from You (as defined below) when You visit, download, access, and/or use this website, mobile applications, m-web, (“Website”) for delivery of information, products, offerings, subscriptions, and/or content via any mobile or internet-connected device or otherwise through our Website (collectively the “Services”).

This Policy is to make You aware of the procedures adopted by Us with respect to the collection, use, storage, processing, disclosure, and protection of any information provided by You, in the capacity of an individual, a guest user, browser, and/or representative of an entity, who uses our Services (“User” or “You/r”).

This Policy is to be read in conjunction with Our Cookie Policy and Terms and Conditions. The term “Cookie Policy” as used under this Policy shall refer to Our Cookie Policy as made available at LookBeforeBuy Cookie Policy, as revised from time to time by Us. The term “Terms and Conditions” as used herein shall refer to Our online terms of use as made available at LookBeforeBuy.com/terms-service, as revised from time to time by Us. By providing your consent to use our Services, You agree to be bound by the Terms and Conditions and this Policy.

Please keep in mind that when You provide information to Us on a third-party site or platform (for example, via Our Website or applications like social media login). The information We collect is through those third-party sites linked with Our Websites and is covered by this Policy, and the information the third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices You have made on the third-party site or platform will not apply to Our use of the information We have collected directly through Our Websites. Please also keep in mind that Our Websites may contain links to other sites not owned or controlled by Us, and We are not responsible for the privacy practices of those sites. We encourage You to be aware when You leave Our Websites to read the privacy policies of other sites that may collect Your personal information.

All capitalized terms used and not specifically defined herein shall have the meaning ascribed to such terms under the Terms and Conditions, Cookie Policy, and/or any applicable laws.

What happens to Your data collected by Us prior to May 25, 2024?

If Our systems can identify from the information We possess that such information belongs to a User from the EU region, then We shall drop You an email informing You about the data We possess and seek Your consent to continue storing and processing the information. If You have any queries, then You can contact Our Grievance Officer at the email address provided below.

In case You choose to withdraw Your consent, We will delete Your information, but We may choose to archive and retain some information for legal purposes. Once such information is archived, We will not use it for any purpose and shall disclose it only to comply with any applicable law, court order, or request from a governmental authority or law enforcement agencies.

In some cases, the Website may have stored some of Your information on Your device (computer, mobile, tablet). You will have to delete such information from Your device manually. If You have accessed the Website and LookBeforeBuy Services from multiple devices, then You will have to delete the information stored in each of such devices manually.

User Consent

By using Our Services (for example, when You register for an account, enter a contest or promotion, communicate with Us, on Our Websites, or through social media), You agree to provide consent to Our collection, use, and sharing of Your personal information as described in this Policy. In some cases, particularly if You reside in a country governed by a data protection regulation, We may ask You to provide explicit consent to access Our services before proceeding with further operations. In case of any roaming user profile or if You are a traveler visiting various countries around the world and avail of Services, We will consider the country of registration as Your primary country, and the consents obtained at the time of registration will be valid for Your processing of personal information.

Accessing Website and LookBeforeBuy Services through VPN

You should not access or use the Website or LookBeforeBuy Services by means of any mechanism or technology that conceals Your actual geo-location or provides incorrect details of Your location (for example, using a virtual private network (VPN) to access LookBeforeBuy Services, or proxy server).

We will not be responsible or liable for any collection, storage, or processing of Your personal information or data if You use any mechanism or technology to access or use the Website or LookBeforeBuy Services that conceals Your actual geo-location.

Collection and Use of Personal Information

Information Collected at the Time of Registration on Our Website

When you register on LookBeforeBuy.com using your web accounts, such as Facebook or Google, we may retrieve certain information from your account(s) to continue providing our services. The information we collect includes, but is not limited to:

  • First/Last Name
  • Email Address
  • Mobile Number
  • IP Address
  • Public profile information (e.g., Facebook, Google+, LinkedIn) and linked social media accounts.

Information Collected When You Use Our Mobile Application

When you download our mobile application, we may collect the following information:

  • Email Address
  • Mobile Number
  • Location/IP Address for accurate geo-location up to 300 meters
  • Device ID
  • SMS data for OTP verification

Information You Provide Voluntarily

If you send us correspondence (such as emails or letters) or if other users or third parties send us correspondence regarding your activities or posts on our website, we may collect and store that information. After registration, we may ask for additional details such as gender, date of birth, marital status, city, and bank names (related to Debit/Credit cards) as part of your profile to offer more relevant content or offers.

We may also collect information when you provide feedback, modify your content or email preferences, respond to surveys, provide comments, or communicate with us. This may include your name, email address, mobile number, and location.

Information Automatically Collected While Browsing/Navigating the Website

Cookies
We use cookies and similar technologies necessary for the website’s functioning and to provide our services. Some of these cookies are essential for us to deliver the services. For more details, please refer to our Cookie Policy.

Except as specified under this Policy, we do not automatically collect personally identifiable data via cookies.

Do Not Track
Currently, LookBeforeBuy.com does not respond to “Do Not Track” requests/signals from web browsers.

Inferred Information via Usage and Log Data
We may track certain information about your behavior while using our services. This is used for internal research on our users’ demographics, interests, and behavior to better understand and serve you. The information may also be used to:

  • Analyze your preferences for content, services, and offers.
  • Perform analytics to improve customer experiences.
  • Determine content that generates engagement or sales.
  • Analyze traffic patterns.

If you choose to interact with social media, message boards, or other public areas, we may collect the information you provide. This data is retained as needed to resolve disputes, provide customer support, and troubleshoot issues.

We may also use cookies on our website to achieve the purposes outlined above.

Information Collected from Third Parties

Information Obtained from Other Sources
We may receive information about you from online sources and add it to our account system. This includes demographic information to provide more targeted communications and promotions. LookBeforeBuy.com uses tools like Google Analytics to track user behavior on our website, including demographic and interest-based reports. These reports are anonymous and cannot be linked to any personal information you provide.

You can opt-out of Google Analytics for Display Advertising or customize your ads via Google Ads Settings.

Information from Third-Party Websites
If you link, connect, or log into your LookBeforeBuy.com account with third-party services, we may receive information such as your registered email address and public profile information. These include:

  • Facebook: Email ID, public profile information (name, profile picture, gender, etc.).
  • Google: Email ID, language preference, and age.

Demographic and other information

We also use various third-party analytics services to understand user behavior on our website, including supporting display advertising. You can opt-in or opt-out of these services when visiting our website or applications.

Disclosure to Third Parties

Service Providers

The Application may include links to other websites or applications (for example, links to online stores for shopping). These websites or applications are governed by their own privacy policies, which are beyond Our control. Once You leave Our servers (as indicated by the URL in Your browser), the use of any information You provide is governed by the privacy policy of the website or application You are visiting. That policy may differ from Ours. If You cannot find the privacy policy of these sites via a link from their homepage, You should contact the website/application owners directly for more information.

Legal

In the event that LookBeforeBuy.com is merged with or acquired by another company, or in the case of a re-organization or restructuring of Our business, We and Our affiliates may share Your personal information, in whole or in part, with the other business entity. We may also disclose Your personal information to third parties to enforce or apply Our Terms of Service or any other agreement, respond to claims, protect Our rights or the rights of third parties, ensure the safety of any person, or prevent illegal activities.

Business Transfers

We may share personal information with affiliates and other trusted businesses or individuals to process data on Our behalf, following Our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures. For example, We may use service providers to assist with customer support, payment processing, or marketing.

Usage of Websites in European Region (GDPR Compliance)

This policy also applies to Our Website and mobile applications that are available in the European Region. LookBeforeBuy.com has updated its platform to comply with the European Union’s General Data Protection Regulations (GDPR). Some services may not be available to Users in the European Region due to this compliance.

If You are in the European Region, You must update to the most current version of Our Website or delete certain applications that We no longer provide access, service, or support for, to ensure that We do not collect or store data for discontinued services. If You continue using an older version or access discontinued services, We cannot be held responsible for any unauthorized collection or storage of Your information.

Purposes and Lawfulness of Processing

We will collect and process Your personal data only when We have a lawful basis to do so. This includes obtaining Your explicit consent or processing based on Our legitimate interests, such as providing services to You.

We use and share personal data collected through the Services internally and with third parties to:

  • Enhance and personalize Our service and marketing efforts.
  • Process Your registration and communicate with You regarding:
    • Your account, password resets, or operational issues.
    • News about new features and content available on LookBeforeBuy.com.
    • Promotional announcements, surveys, and offers relevant to You.

We may also share information with third parties for customer support purposes, and to comply with legal requirements or protect the rights of LookBeforeBuy.com, its Users, or third parties.

Information Use by LookBeforeBuy.com

The information provided by You enables Us to improve Our services and provide You with the most user-friendly experience. In some cases, We may require additional contact information, such as Your mobile number or email, to continue providing services.

We may also use Your information to:

  • Send marketing messages, with Your consent, and always provide You with the option to withdraw Your consent.
  • Send administrative messages related to service issues or updates without further consent (e.g., notifications of major changes, billing, or breach incidents).

Public Information

Any personally identifiable information You provide that is available in public domains (e.g., public sections of social platforms such as Facebook or Twitter) will not be considered sensitive information and is outside the scope of this policy. If You choose not to provide certain personal information, You may not be able to access some services on Our Website, but We will notify You if this is the case.

Information Sharing

LookBeforeBuy shares Your information with third parties without obtaining prior consent from You in the following limited circumstances:

  1. Legal Requests: When requested or required by law, courts, or governmental authorities for verification of identity, prevention of cyber incidents, prosecution, or punishment of offenses. These disclosures are made in good faith, ensuring that they are necessary for enforcing our Terms or complying with applicable laws and regulations.
  2. Within Group Companies: We may share information within our group companies, including employees or officers, for processing personal information on our behalf. These recipients are obligated to process the information as per our instructions and in compliance with this Policy, as well as with appropriate confidentiality and security measures.

How Long Do We Store and Use Your Information?

We retain the information no longer than necessary, as determined by local laws and business requirements. Generally, we store the information as long as You maintain an account with LookBeforeBuy or continue to use the website to access our services. You may request us to delete Your information at any time. However, we may retain some data for legal reasons to ensure compliance with applicable laws.

Your Controls and Choices

You may send an email to our support team for any of the following requests:

  1. Accessing and Rectifying Your Personal Information:
    • When using LookBeforeBuy, you can request access to your personal information and have it corrected if inaccurate or incomplete.
    • To update your login credentials, edit them through the Profile & Settings section.
    • For any other corrections, email our support team at support@lookbeforebuy.com.
  2. Data Portability:
    • You may request a copy of the personal information you’ve provided to us in a structured, commonly used, machine-readable format. Email us at support@lookbeforebuy.com for such requests.

Data Retention and Erasure

We retain your personal information as long as necessary to provide services or comply with legal obligations. You can request deletion of your personal information by emailing us at support@lookbeforebuy.com. Please note:

  • Some personal data may be retained for legitimate business interests, such as fraud detection or legal obligations.
  • Information you’ve shared publicly (e.g., reviews, forum posts) may remain visible but will be dissociated from your account.

Withdrawing Consent and Restriction of Processing

You may withdraw consent at any time by emailing us. We will process your request and stop any further processing of your personal information.

Objection to Processing

If you object to your personal information being used for marketing purposes or promotions, email us, and we will stop processing your data for these activities.

Complaints

For any grievances or complaints regarding the processing of your personal data, contact our support team at support@lookbeforebuy.com. You also have the right to file a complaint with competent data protection authorities.

Phishing

If you receive a suspicious email on our behalf, we suggest that you do not reply to it and refrain from opening any attachments, clicking on links contained in the email, or providing any information in response. You can report suspected fraud involving us by sending an email to lookbeforbuy@gmail.com. Please include the word “phishing” in the subject line of your email and provide as much information as possible about the fraudulent activity or message. We do not send emails requesting payment information, usernames, or passwords. However, we may verify the username, password, etc., provided by you from time to time.

Children’s Privacy

LookBeforeBuy.com is not intentionally designed for or directed at persons under the age of 18. We do not knowingly permit anyone under 18 to register for our services or provide any personally identifiable information. If we become aware that any personally identifiable information of persons under 18 has been collected without verified parental consent, we will take appropriate steps to delete such information and notify the parent. We consider it the responsibility of parents to monitor their children’s use of our services. It is our policy not to collect or process any personal information from children below 18 or offer promotional materials to individuals in this age category. If a parent or guardian believes that a minor has provided personal information to LookBeforeBuy.com without prior consent, please contact our Data Protection Officer to ensure the information is removed from our systems.

Data Transfer, Storage, and Processing Globally

We operate globally and may transfer your personal information to affiliated companies or third parties in locations around the world for the purposes described in this privacy policy. Wherever your personal information is transferred, stored, or processed, we will take reasonable steps to safeguard your privacy. When transferring personal data from the European Union, we comply with GDPR requirements, using standard contractual clauses and data processing addendums as necessary.

Security Measures

We take appropriate security measures to protect against unauthorized access to, alteration, disclosure, or destruction of data. These measures include internal reviews of our data collection, storage, and processing practices, encryption, and physical security measures to safeguard systems where we store personal data. All information gathered is securely stored within a company-controlled database, which is protected by a firewall and password-controlled servers. While we strive to provide robust security, no system is completely impenetrable. If you believe your account credentials have been compromised or suspect unauthorized use of your account, please contact us immediately via our Data Protection Officer.

Contact Us:

Updates and Changes

We may update our privacy policy from time to time to reflect necessary changes in technology, applicable law, or other factors. Any changes we make will be effective immediately upon notice, which may be posted on our website. We may also make reasonable efforts to inform you via email. We recommend that you periodically review this policy on our website.

Data Protection Officer’s Office

Contact Us:

If you require any information or clarification regarding the use of your personal information or this privacy policy, or if you have grievances related to the collection, processing, or transfer of your personal data, please contact our Data Protection Officer:

You can also write to us at:

LookBeforeBuy.com
O-1014, 10th Floor, Gaur City Center, Gaur Chowk West,
Sector 4, Greater Noida, Uttar Pradesh 201301, India

Last Updated on: 17th December, 2024